Help centre

• This device has its own dedicated app that you can setup on. It is highly recommended that you use the app.
• Web UI offers less configuration options compared to the app, especially for initial setup.
• Once set up, the UniFi app will allow you to connect to your device remotely.
• The initial setup of your device is done exclusively through the UniFi app.
• As this device has an app that it prefers to be setup on, we can only offer so much assistance.

• Physical connection:
  • Connect the WAN port of the Ubiquiti UniFi Express 7 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
  • Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

It is highly recommended that you use the UniFi App for this device. Initial setup is done exclusively through the app, and the web UI only offers limited configuration.

Make sure to download the UniFi App: 

•  For Android: https://play.google.com/store/...

• For Apple: https://apps.apple.com/us/app/...

• You will need to make an account and login to the app.
  • Login.
• Follow in app prompts to setup device.

Once physical connection is completed follow instructions below to configure your device:

• Open UniFi app and connect to your router.
• Set a WiFi name (SSID) (step 1). 
• Click Connect (step 2). 

Once you have connected to your router in the UniFi app, minimise the app and open a Web Browser and enter 192.168.1.1 (or try 192.168.0.1 or 192.168.10.1).

• Log in using the default credentials:
  • Username: admin
  • Password: admin
• If these credentials do not work then try what is on the routers information tag.

Once signed in to the Web UI follow steps below:

• Navigate to Settings (COG) > Networks (step 1 & 2).
• Click New Virtual Network (step 3) 

• Create a Name (step 1). 
• Set Protocol to IPV4 (step 2). 
• Under Advanced set to Manual (step 3). 
  • Set the VLAN ID = 10 (step 4). 
• Tick Allow Internet Access (step 5). 
• Set DHCP Mode to DHCP Server (step 6). 
• Click Add (step 7). 

• After entering the VLAN and DHCP settings, click Save to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the bottom of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using your TP-Link ID and repeat the configuration process from step 2.

• TP-Link has a dedicated Toll-Free number to assist customers with tricky configurations in New Zealand. You can contact TP-Link support in New Zealand by calling 0800 875 465.
• If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.