Help centre

• This device can use an app for initial setup.
  • https://play.google.com/store/... - Android download
  • https://apps.apple.com/us/app/... - iOS download 
• The app is a good way to configure, but the web UI offers more options.
• If you cannot access the admin panel use the UISP app to get the initial setup done.

• Physical connection:
  • Connect the WAN port of the Ubiquiti airCube AC router router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
  • Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter 192.168.1.1 (or http://tplinkwifi.net) into the address bar.
• You will be prompted to log in, use the default credentials on your router. Default credentials might be:
  • Username: ubnt
  • Password: ubnt (might not be this).
• If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

Once physical connection is completed follow instructions below to configure your device:

• Once signed into admin panel click into Network (step 1).

Configure as follows: 

• Make sure to set the Network Mode to Router (step 2). 
• Click into Basic  (step 3). 
• Set Connection Type to DHCP (step 4). 
• Make sure NAT = Enabled.
• Click Save (step 5). 

• Navigate to VLAN (step 1). 
• Set Status to On (step 2).
• Set VLAN ID = 10 (step 3). 
• Click Save 

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the bottom of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using your TP-Link ID and repeat the configuration process from step 2.

• If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.