Help centre

Physical Connection:

• Connect the WAN port of the TP-Link Archer BE550 router to the first port on your Optical Network Terminal (ONT) using an Ethernet cable.
• Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

Login:

• Open a web browser on a connected device and enter http://192.168.0.1 or http://tplinkwifi.net into the address bar.
• Log in using the default credentials (found on the router label), or use the login you set previously:
  • Username: admin
  • Password: admin (or as configured)
• If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

Once logged in, follow these steps to set up the Internet connection type:

• Go to Advanced > Network > Internet.
• Set the Internet Connection Type to Dynamic IP (DHCP).
• Click Save to confirm the changes.

To set up VLAN:

• Navigate to Advanced > Network > IPTV/VLAN.
• Enable IPTV/VLAN.
• Select Custom as the mode.
• Set the Internet VLAN ID to 10 and Priority to 0.
• Leave other VLAN IDs blank or set to disabled.
• Click Save to apply the settings.

• After entering the VLAN and DHCP settings, click Save to save the configuration.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your Internet connection by looking at the Internet LED indicator on the router. It should be solid white or green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your Internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the Ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the back of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.

• TP-Link has a dedicated Toll-Free number to assist customers with tricky configurations in New Zealand. You can contact TP-Link support in New Zealand by calling 0800 875 465.
• If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.