Help centre

• Older firmware versions of this router will not support VLAN tagging and only support IPTV.
• Older versions of this router will need to be updated to the most recent firmware to be compatible.
• VLAN options may be under INTERNET SETTINGS.
• VLAN tagging may be available under "IPTV" or "Internet VLAN". If you cannot find this in the admin panel, then your router is not compatible.

• Physical connection:
  • Connect the WAN port of the Tenda Tenda AC19 AC2100 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
  • If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.c... for further assistance.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter http://tendawifi.com (if this link doesn't work try 192.168.1.1 or 192.168.0.1) into the address bar.
  • Log in using the default credentials:
    • Username: admin
    • Password: admin (or check the router label for default credentials)
  • If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

• Click Start (step 1).

• Set ISP Type to Manual (step 1).
  • Set Internet VLAN ID to 10 (step 2).
  • Set Connection Type to Dynamic IP Address (step 3).
• Click Next (step 4).

• Set your WiFi password (step 1).
• Tick Set WiFi password as the login password of the admin account (step 2).
• Click Next (step 3).

• Test your Internet Connection (sometimes it can take a couple of minutes for the Tenda router to connect to internet).

• Click Start (step 1).

• Click Skip (step 1).

• Navigate to Internet Settings (step 1).
  • Set ISP Type to Manual (step 2).
  • Set Internet VLAN ID to 10 (step 3).
  • Set Connection Type to Dynamic IP Address (step 4).
  • Set DNS Settings to Automatic (step 5).
• Click Connect, wait a few minutes for internet connection to be established (step 6).

• After entering the VLAN and DHCP settings, click Save to save the configuration.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your Internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the back of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.

If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.