Help centre

• Ruijie routers have an app that they can be setup on. 
• Web management is available but it is recommended to use the app, web UI is a bit more complex.
• This is a business grade router, not consumer friendly.

• Physical connection:
  • Connect the WAN port of the Ruijie RG-EW3200GX Pro to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
    • Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter 192.168.110.1 into the address bar.
• Log in using the default credentials: (on first login you might not need to enter any credentials)
  • Password: admin (check the back/ bottom of the router for an information tag).

• If you have changed the default credentials and cannot remember them, proceed to step 8 for resetting the router.

Once logged in to web interface follow instructions below to configure: 

• Set Internet Connection Type to DHCP (step 1).
• Make sure to Enable 802.1Q Tag configure as follows: (step 2).  
  • VLAN ID/ 802.1Q Tag = 10
  • VLAN Priority/ 802.1P = 0
• Click Next (step 3). 

You will be prompted to enter/ alter your WiFi settings and your Time Zone:

• You can change your 2.4 & 5GHz network names & passwords if you wish (step 1 & 2). 
• Enter your Time Zone (step 3). 
• Click Next (step 4). 

Review your settings:

• Click Finish (step 1).

There is an app that you can use for this router. Basic configuration and monitoring capabilities. It is recommended that you use the web interface for this device. (This device prefers to be configured through a web browser).

There are 3 main ways of setting up your device: QR Code, Wi-Fi, and Serial Number.

To download the Ruijie Reyee app:

• For Android: https://play.google.com/store/...
• For Apple: https://apps.apple.com/us/app/...

• Create / login to Ruijie Cloud account.
  • Navigate to the Project page.
• Move to step 3.0 to proceed with app setup.

Setup via QR Code

• Click Add a project  (step 1).

• Click No Scan or enter SN (step 1).

• Scan QR code.
  • Name device (step 1).
• Click Add (step 2

• Enter the following:
  • Give the project a name (step 1).
  • Set a Management Password (step 2).
  • Enter a SSID (step 3).
  • Set a SSID Password (step 4).
  • Select your Country/ Region (step 5).
  • Select a Scenario (where the device is i.e. Office, Hotel etc.) (step 6).
• Click OK (step 7).

• Once connected, setup VLAN:
  • Go to Workspace → Advanced
  • Under Network-Wide, select VLAN Config:
    • Select Add → Wired:
      • VLAN Name: (any, e.g., "Simply Broadband")
      • VLAN ID = 10
    • Click Next
    • Select device(s):
      • Choose the switches for wired clients
      • Assign port(s) to the VLAN
    • Click Next
  • Verify configuration
• Delivery succeeded page will display

Setup via Wi-Fi:

• Click Add a project.

• Click Yes Connect to Wi-Fi (step 1).

• Connect to the open Wi-Fi from the router:
  • Select your devices Wi-Fi network.
• Once connected click Start Config (step 1).

• Set a Project Name (step 1).
• Set a Management Password (step 2).
• Select Scenario (e.g., office) (step 3).
• Click Next (step 4).

• On the Internet Config portion configure the following: 
  • Select Single Link: WAN0 (step 1).
  • Set Internet Connection to DHCP (step 2).
  • Enable 802.1Q Tag: (step 3).
    • VLAN ID = 10
    • Priority = 0 (if available)
• Click Next (step 4).

• Configure Wi-Fi:
  • Select Country/ Region (step 1).
  • Enable/ disable Smart connect (step 2).
  • Enter SSID (step 3).
• Click Save (step 4).

• After entering the VLAN and DHCP settings, click Save to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your Internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the bottom of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.

• If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.