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• Some of these routers are locked by the previous ISP. You will need to log in to your web management interface and check if there is a VLAN option in your WAN settings, and if you can enable it. If you can change that setting, you should be able to use it with ISPs that require VLAN, such as Simply Broadband.
• If you cannot change VLAN options, in this case, you will need a different router to connect to Simply Broadband.

Physical connection:

• Connect the WAN port of the Netcomm NF18Mesh router to the first port (LAN1 or GE1)  on your Optical Network Terminal (ONT) using an ethernet cable.
• Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
• Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter 192.168.1.1 (or 192.168.20.1) to the address bar.
• Log in using the default credentials:
  • Username: admin
  • Password: admin (or check the router label for default credentials)
• If you have changed the default credentials and cannot remember them, proceed to step 8 for resetting the router.

• Once logged in, follow these steps to set up the internet connection type:
  • Navigate to Basic Setup (step 1).
  • Set the WAN connection type to Ethernet WAN (step 2).
  • Click Next (step 3)

• Set WAN Mode to IP over Ethernet (IPoE) (step 1).
• Click Next (step 2).

• Select VLAN Tag 10 (for most New Zealand Customers) (step 1).
• If the above option is NOT Available please select Custom VLAN Tag and configure as follows: 
  • VLAN Tag: 10 (highlighted in orange).
• Click Next (step 2).

• Set IPoE Information to Obtain an IP address automatically (step 1).
• Click Next (step 2).

• Click Apply/ Save (step 1).

• Once logged in, follow these steps to set up the Internet connection type:
  • Navigate to Advanced Setup > WAN Service (step 1 & 2).
• Click on Add (step 3).

• Set WAN Service Interface Configuration to your ethernet interface (eth4/eth4).
• Click Next (step 1).

• Set WAN Service Configuration to IP over Ethernet (step 1).
• Set Enter Service Description to ETH WAN (step 2).
• Set 802.1P to 0 (step 3).
• Set 802.1Q to 10 (step 3).
• Set Network Protocol Selection to IPv4 Only (step 4).
• Click Next (step 5).

• Set WAN IP Settings to Obtain IP address automatically (step 1).
• Click Next (step 2).

• Tick Enable NAT (step 1).
  
• Tick Enable Fullcone NAT (step 2).
  
• Tick Enable Firewall (step 3).
• Click Next (step 4).

• Under Selected Default Gateway Internfaces make sure that your eth connection is selected. 
• Click Next (step 1).

• For DNS Server Configuration: Select DNS Server Interface from available WAN inferfaces: (step 1).
• Select your eth interface.
• Click Next (step 2).

• Click Apply/ Save 

• After entering the VLAN and DHCP settings, click Update to save the configuration.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your Internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

If your internet connection is not working:

1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
2. Double-check the VLAN and DHCP settings in the router’s configuration.
3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:

1. Find the reset button at the back of the router.
2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
4. Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.

If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.