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Netcomm Routers Netcomm NF18Mesh Settings
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Choose the version for device you will use for setting up your connection:
Important considerations for this router
- Some of these routers are locked by the previous ISP. You will need to log in to your web management interface and check if there is a VLAN option in your WAN settings, and if you can enable it. If you can change that setting, you should be able to use it with ISPs that require VLAN, such as Simply Broadband.
- If you cannot change VLAN options, in this case, you will need a different router to connect to Simply Broadband.
Step-by-step guide to set up Netcomm NF18Mesh router
1. Connect your router to the ONT
Physical connection:
- Connect the WAN port of the Netcomm NF18Mesh router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
- Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
- Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.
2. Access the router’s Admin Panel
- Open a web browser on a connected device and enter
192.168.1.1(or192.168.20.1) to the address bar. - Log in using the default credentials:
- Username: admin
- Password: admin (or check the router label for default credentials)
- If you have changed the default credentials and cannot remember them, proceed to step 8 for resetting the router.
3. Setup via the Quick Start Wizard
Once logged in, you may be prompted to complete the Quick Start Wizard. Follow these steps to set up the internet connection type:
- Under Internet Service select: Ethernet WAN (step 1).
- For Connection Type select Dynamic IP (step 2).
- Enter VLAN settings: (step 3).
- 802.1P = 0
- VLAN Tag = 10
- Click Next (step 4).
You will be prompted to configure your Wireless settings:
- You can change your Wireless settings if you wish: (optional)
- Network Name (SSID).
- WiFi Password.
- Click Next (step 1).
You will be prompted to enter you Phone Settings, as we do not provide phone service with our connection you can just skip this part.
- Click Next (step 1).
You will need to set New Login details (admin panel/ admin credentials):
- Set your New Login Name (step 1).
- Set your New Login Password (step 1).
- Confirm your New Login Password (step 1).
- Click Next (step 2).
You will need to set the Time Zone:
- Set your Time Zone to (GMT+12:00) Auckland, Wellington (step 1).
- Click Next (step 2).
- Click Finish (step 1).
4. Internet connection type (DHCP) and VLAN settings manual setup
- Once logged in, follow these steps to set up the internet connection type:
- Navigate to Internet (step 1).
- Click on ETH WAN or Create New (step 2).
- Set Internet Service to:
- Ethernet WAN (step 3).
- Set Connection Type to:
- Dynamic IP (DHCP) (step 4).
- Configure VLAN to the following: (step 5).
- 802.1P = 0
- VLAN Tag = 10
- Set Internet Service to:
- Click on ETH WAN or Create New (step 2).
- Navigate to Internet (step 1).
- Click Update to save configuration.
5. Save the configuration
- After entering the VLAN and DHCP settings, click Update to save the configuration.
- The router may restart to apply the new settings. Wait a few minutes for the restart to complete.
6. Verify the internet connection
- Once the router has restarted, check the status of your Internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
- On your connected device, try accessing a website to confirm that your connection is active.
7. Troubleshooting (if needed)
If your internet connection is not working:
- Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
- Double-check the VLAN and DHCP settings in the router’s configuration.
- Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).
8. Reset the router (if required)
If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
- Find the reset button at the back of the router.
- Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
- Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
- Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.
9. Contact support
If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.
Important considerations for this router
- Some of these routers are locked by the previous ISP. You will need to log in to your web management interface and check if there is a VLAN option in your WAN settings, and if you can enable it. If you can change that setting, you should be able to use it with ISPs that require VLAN, such as Simply Broadband.
- If you cannot change VLAN options, in this case, you will need a different router to connect to Simply Broadband.
Step-by-step guide to set up Netcomm NF18Mesh router
1. Connect your router to the ONT
Physical connection:
- Connect the WAN port of the Netcomm NF18Mesh router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
- Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
- Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.
2. Access the router’s Admin Panel
- Open a web browser on a connected device and enter
192.168.1.1(or192.168.20.1) to the address bar. - Log in using the default credentials:
- Username: admin
- Password: admin (or check the router label for default credentials)
- If you have changed the default credentials and cannot remember them, proceed to step 8 for resetting the router.
3. Setup via the Quick Start Wizard
- Once logged in, follow these steps to set up the internet connection type:
- Navigate to Basic Setup (step 1).
- Set the WAN connection type to Ethernet WAN (step 2).
- Click Next (step 3)
- Set WAN Mode to IP over Ethernet (IPoE) (step 1).
- Click Next (step 2).
- Select VLAN Tag 10 (for most New Zealand Customers) (step 1).
- If the above option is NOT Available please select Custom VLAN Tag and configure as follows:
- VLAN Tag: 10 (highlighted in orange).
- Click Next (step 2).
- Set IPoE Information to Obtain an IP address automatically (step 1).
- Click Next (step 2).
- Click Apply/ Save (step 1).
4. Internet connection type (DHCP) and VLAN settings manual setup
- Once logged in, follow these steps to set up the Internet connection type:
- Navigate to Advanced Setup > WAN Service (step 1 & 2).
- Click on Add (step 3).
- Set WAN Service Interface Configuration to your ethernet interface (eth4/eth4).
- Click Next (step 1).
- Set WAN Service Configuration to IP over Ethernet (step 1).
- Set Enter Service Description to ETH WAN (step 2).
- Set 802.1P to 0 (step 3).
- Set 802.1Q to 10 (step 3).
- Set Network Protocol Selection to IPv4 Only (step 4).
- Click Next (step 5).
- Set WAN IP Settings to Obtain IP address automatically (step 1).
- Click Next (step 2).
- Tick Enable NAT (step 1).
- Tick Enable Fullcone NAT (step 2).
- Tick Enable Firewall (step 3).
- Click Next (step 4).
- Under Selected Default Gateway Internfaces make sure that your eth connection is selected.
- Click Next (step 1).
- For DNS Server Configuration: Select DNS Server Interface from available WAN inferfaces: (step 1).
- Select your eth interface.
- Click Next (step 2).
- Click Apply/ Save
5. Save the configuration
- After entering the VLAN and DHCP settings, click Update to save the configuration.
- The router may restart to apply the new settings. Wait a few minutes for the restart to complete.
6. Verify the internet connection
- Once the router has restarted, check the status of your Internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
- On your connected device, try accessing a website to confirm that your connection is active.
7. Troubleshooting (if needed)
If your internet connection is not working:
- Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
- Double-check the VLAN and DHCP settings in the router’s configuration.
- Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).
8. Reset the router (if required)
If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
- Find the reset button at the back of the router.
- Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
- Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
- Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.
9. Contact support
If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.
