Help centre

• This router has an APP that you can configure through. The app is the preferred method of configuration. 
• Manual configuration is available, but is not as user friendly as the app.

• If you're going to go ahead with the app setup, you will need to download the app first and make an account:
  • https://play.google.com/store/... - Google Play
  • https://apps.apple.com/us/app/... - App Store
• Follow in app prompts to make an account.

• Physical connection:
  • Connect the WAN port of the Linksys MX4200 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
  • Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter 192.168.1.1 (or myrouter.local) into the address bar.
  • You will be prompted to download the app, click on the mobile image.  
    • You will be prompted to log in using your router password. 
      • Password: (should be available on the router information tag).
• If you have changed the default credentials and cannot remember them, proceed to step 8 for resetting the router.

• Once logged in, follow these steps to set up the internet connection type:
  • You will be re-directed to the home page.
  • Select Connectivity (step 1).

• Navigate to Internet Settings configure the following: (step 1).

• Make sure that you are on IPv4:
• Set internet connection to Dynamic IP (DHCP) (step 1).

• Navigate to VLAN (step 1).
  • Enable VLAN (step 2).
  • Set Internet VLAN (Trunk) to the following: (step 3). 
    • ID = 10 
    • Tag = Tagged
    • Prio = 0
• Click on Apply (step 4).
• Click OK (step 5).

• Once your router is connected correctly you will need to launch the app and follow the prompts:
  • Click on Set up a New Wi-Fi Network (step 1).

• Follow the in app prompts to continue with setup.
• When detecting internet connection you can select:  
  • Do you have ISP settings to enter? (step 1).
  • Set to the following: 
    • Internet connection type = Dynamic IP (DHCP)
    • VLAN ID = 10
    • VLAN Prio = 0
• Continue with app prompts.

• After entering the VLAN and DHCP settings, click Apply to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid white.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the back of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using the default credentials (admin/password) and repeat the configuration process from Step 2.

• If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.