Help centre

• Physical connection:
  • Connect the WAN port of the D-Link EAGLE PRO AI R15 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
  • Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

It is highly recommended that you use the Eagle Pro AI app for this device.

Make sure you download the Eagle Pro AI app:

• For Android: https://play.google.com/store/apps/details?id=com.dlink.ai&hl=en_NZ
• For Apple: https://apps.apple.com/gr/app/eagle-pro-ai/id1556385303

• You will need to make an account and log in to the app.
  • Log in.
  • Click on Install New Device.
• Follow the in-app prompts to complete setup.

Make sure the following settings are set:

• Internet connection type: Dynamic IP.
• VLAN ID: 10 (very important).
• VLAN Priority: 0 (very important).
• Tick 802.1Q Tag (if available).

• Open a web browser on a connected device and enter 192.168.0.1 (or 192.168.1.1) into the address bar.
• Log in using the default credentials:
  • Username: admin
  • Password: admin
• If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

Once logged in, follow these steps to set up the internet connection type:

1. Navigate to Setup > Internet > IPv4.
2. Ensure correct path.
3. Set the My Internet Connection is: to Dynamic IP (DHCP).
4. Open Advanced Settings.
5. Make sure that MTU = 1500.
6. Click Save to confirm the changes.

To set up VLAN:

• Navigate to Settings > Internet > VLAN (step 1). 

• Set VLAN Tag to Enabled (step 1). 
• Configure Internet VLAN ID & Priority ID as follows: 
  • Internet VLAN ID = 10 
  • Priority ID = 0
• Click Save(step 3). 

• After entering the VLAN and DHCP settings, click Save to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

If your internet connection is not working:

1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
2. Double-check the VLAN and DHCP settings in the router’s configuration.
3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:

1. Find the reset button at the back of the router.
2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
4. Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.

If you are still unable to connect, please reach out to our support team at our Support Portal — https://help.simplybroadband.co.nz — for further assistance.