Technical information
If you’re having any issues connecting, try these simple steps to get you back online with Simply Broadband.
Step 1: Reboot your router
We know, it’s a cliché... But there's a reason it's a cliché. Very often your router just needs a quick reset so it can give you the best connection. So follow these steps.
Turn your router off at the wall.
Leave it off for 2 minutes - don't be tempted to make this quicker.
Turn your router back on at the wall. It will then start back up over a minute or two and re-establish a connection with your ONT. Wait for the flashing lights to do their thing and hopefully this will solve the problem, it really does in many cases!
If your connection issue persists, move on to step 2.
Step 2: Test another device
Sometimes, it is not the connection, but the device you are trying to connect. If you have another wireless capable device available, such as another phone or laptop , then try and connect to the network using that. If the alternative device is able to work just fine, then the problem is not your connection but your device.
Step 3: Still unable to connect your device?
It may seem very obvious but it is also worth checking that you have wireless enabled on the device you’re trying to connect with. It is very easy to hit the wrong button or change a setting and disable Wi-Fi, so make sure you check! If you're still unable to connect to your Simply Broadband connection then contact our friendly support crew for further assistance.
