Setting up with Simply Broadband
Switching broadband providers is quite straightforward.
First off, check your current contract. Most internet providers will have some sort of notice period, this is typically a 30-day notice period. Once you are aware of your notice period, simply place an order with Simply Broadband, specify your account details and existing provider when you sign up, along with a few other details like your preferred connection date when your old account will expire.
We can only transfer fibre to fibre connections. We have no visibility of other connection types (e.g. fixed wireless).
When switching broadband providers, it's best to leave your current fibre connection active when you place the order. This ensures you can continue using your internet right up until the transfer occurs and allows Simply Broadband to seamlessly transfer your existing connection.
If you've already requested disconnection from your current provider, it can hinder our ability to transfer the fibre connection or activate a new one. In such cases, we may need to contact you to request that you cancel the disconnection order with your old provider to proceed with the transfer.
So, to ensure a smooth transition with minimal disruption, keep your existing fibre connection active until the transfer is scheduled and you can set the dates for your Simply Broadband connection to start. Simply Broadband can typically arrange the transfer within a day or two.
Once you have placed your Simply Broadband order you should check with your old provider that your account will be closed. They should email or reach out to you, but if you don’t hear, best to chase them up to make sure you don’t pay for your old connection when your new, simple connection starts up.
