Help centre

• These routers are designed for more advanced users, IT professionals & Networking enthusiasts. 
• If you are not experienced in Networking/ IT, it is recommended that you choose a different router. 
• These routers do not have built-in Wi-Fi and will need to be connected via ethernet cable to your device(s).
• Configuration will need to be done on a wired device.
• As setup is more complex, we can only provide a limited amount of support.
• These routers are more complex then other Ubiquiti routers & APs! 
• Uses Web UI or Command Line Interface (CLI, this is powerful but very technical).

• Physical connection:
  • Connect to eth0 port of the Ubiquiti EdgeRouter(s) to your computer. (The Edgerouter might take upto 5 mins to boot up).
• Initial configuration:
  • Set an IP on your computer (192.169.1.0/24 range).
  • Navigate to the IP address you have assigned.
  • Login with username + password ubnt. 
  • Click No if prompted to use the Basic Setup Wizard.

• Click on Wizards (step 1).
  • Select the WAN+2LAN2 option (step 2).

Configure as follows:

• Internet connection type: DHCP (step 1).
• Tick VLAN: (step 2).
  • Set VLAN ID to 10 (step 2).
• Enable the default firewall (step 3).
• ENSURE THAT BRIDGE IS NOT SELECTED (Orange box).

• Save/ Apply Changes (step 1).

Once this is done, connect your ONT: 

• Connect your ONT from your provisioned port (Usually LAN/ GE Port 1) to eth0 on your EdgeRouter. 
• Connect your devices on other available ports.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the bottom of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using your TP-Link ID and repeat the configuration process from step 2.

• If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.