Help centre

• Connect the WAN (internet) port of the TP-Link NX620v AX3600 WiFi 6 Internet Box 4 router to the first port (LAN1 or GE1) on your ONT using an ethernet cable.
• Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
• Ensure the router is powered on and connected to your computer or smartphone via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and type the default IP address 192.168.1.1 (or tplinkwifi.net) into the address bar.
• You will be prompted to log in. The default credentials are usually:
  • Username: admin
  • Password: admin (might prompt you to set new password)
  • If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

Once logged in, follow these steps to set up internet connection:

• Navigate to Basic > Network > EWAN 
• Configure as follows:
  • Enable VLAN ID:
    
    • Set VLAN ID to 10.
    • Set VLAN Priority to 0.
      • If available, Enable 802.1Q Tag for Internet
  • Set Internet Connection Type = Dynamic IP (DHCP).
• Click Save.

• After entering the VLAN and DHCP settings, click Save or Apply to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

If your internet connection is not working:

1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
2. Double-check the VLAN and Dynamic IP (DHCP) settings in the router’s configuration.
3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:

1. Find the reset button at the back of the router.
2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
4. Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.

• TP-Link has a dedicated Toll-Free number to assist customers with tricky configurations in New Zealand. You can contact TP-Link support in New Zealand by calling 0800 875 465.
• If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.