← Back to TP-Link Routers Modem / Router UFB Settings
Step-by-step guide
1. Connect your router to the ONT
- Physical Connection:
- Connect the WAN port of the TP-Link Deco X50-4G AX3000 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an Ethernet cable.
- Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
- Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.
2. Access the router’s Admin Panel
- Download the TP-Link Deco App on your smartphone (available on iOS and Android) or open a web browser on a connected device and enter
http://tplinkdeco.netinto the address bar. - Open the app and log in or create a TP-Link account.
- Follow the app instructions to detect your Deco.
- If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.
3. Internet connection type settings (DHCP)
- Once logged in, follow these steps to set up the Internet connection type:
- Navigate to Internet Settings.
- Set the Internet Connection Type to Dynamic IP (DHCP).
- App - also set IPTV/ VLAN Settings to On.
- Click Save to confirm the changes.
4. Configure VLAN settings
- To set up VLAN manually:
- Navigate to Advanced > Network > VLAN.
- Enable VLAN Tagging.
- Configure the following settings:
- Internet VLAN ID:
10 - Priority:
0
- Internet VLAN ID:
- Click Save to confirm the changes.
- Using the Deco App, please go to More> Advanced> IPTV/VLAN (step 1 - 3).
- Enable IPTV/VLAN, and click on Mode (step 4).
- Choose "New Zealand UFB" (step 5).
- Configure the following settings: (step 6).
- Internet VLAN ID:
10 - Priority:
0
- Internet VLAN ID:
- Click on Save to finish the setup process (step 7).
5. Save the configuration
- After entering the VLAN and DHCP settings, click Save to confirm the changes.
- The router may restart to apply the new settings. Wait a few minutes for the restart to complete.
6. Verify the internet connection
- Once the router has restarted, check the status of your Internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
- On your connected device, try accessing a website to confirm that your connection is active.
7. Troubleshooting (if needed)
- If your Internet connection is not working:
- Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
- Double-check the VLAN and DHCP settings in the router’s configuration.
- Ensure that the Ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).
8. Reset the router (if required)
- If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
- Find the reset button at the bottom of the router.
- Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
- Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
- Log in using your TP-Link ID and repeat the configuration process from Step 2.
9. Contact support
- TP-Link has a dedicated Toll-Free number to assist customers with tricky configurations in New Zealand. You can contact TP-Link support in New Zealand by calling 0800 875 465.
- If you are still unable to connect, please reach out to our support team at our Support Portal -https://help.simplybroadband.co.nz for further assistance.
