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Technicolor Routers Technicolor TG789vac v2 Settings
Official pageStep-by-step guide to set up Technicolor TG789vac v2 router
1. Connect your router to the ONT
- Physical Connection:
- Connect the WAN port of the Technicolor TG789vac v2 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
- Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
- Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.
2. Access the router’s Admin Panel
- Login:
- Open a web browser on a connected device and enter
http://192.168.1.1into the address bar. - Click Sign in.
- You will be prompted to log in. The default credentials are:
- Username:
admin - Password: admin
(on information tag on back/ bottom of router).
- Username:
- If you have changed the default credentials and cannot remember them, proceed to step 8 for resetting the router.
- Open a web browser on a connected device and enter
3. Internet connection type (DHCP) & VLAN settings
- Once logged in, follow these steps to set up the Internet connection type:
- Navigate to Advanced Settings > WAN Services (might be called internet).
- Click Add or New Connection.
- Configure as follows:
- Type: Ethernet (not DSL).
- WAN Interface:
- Set to eth0 or eth4.
- Connection Type:
- Set to Dynamic IP (DHCP).
- MTU:
- Set to 1500.
- Enable VLAN tagging (Might be under a separate tab like 802.1Q or VLAN Settings).
- VLAN ID: 10
- VLAN Priority: 0
- Click Apply or Save to confirm the changes.
4. Save the configuration
- After entering the VLAN and DHCP settings, click Apply to confirm the changes.
- The router may restart to apply the new settings. Wait a few minutes for the restart to complete.
5. Verify the internet connection
- Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router.
- On your connected device, try accessing a website to confirm that your connection is active.
6. Troubleshooting (if needed)
- If your internet connection is not working:
- Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
- Double-check the VLAN and DHCP settings in the router’s configuration.
- Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).
7. Reset the router (if required)
- If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
- Find the reset button at the back of the router.
- Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
- Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
- Log in using the default credentials (admin/password) and repeat the configuration process from Step 2.
8. Contact support
- If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.
