Help centre

We have some video guides available for certain routers. These can act as an additional level of clarity if you are unsure how to progress at certain steps:

• https://www.youtube.com/watch?... – This video will show you how to configure your router so you can access the internet.
• https://www.youtube.com/watch?... – This video goes over extra settings.
• https://www.youtube.com/watch?... – This video will show you how to backup, restore, reboot, and factory reset through the admin panel.

• Physical connection:
  • Connect the WAN port of the NETGEAR R6220 router to the first port on your Optical Network Terminal (ONT) using an ethernet cable.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter 192.168.1.1 (or www.routerlogin.net, or 192.168.0.1) into the address bar.
  • Log in using the default credentials:
    • Username: admin
    • Password: password
  • If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

• Once logged in, follow these steps to set up the internet connection type:
  • Navigate to Basic > Internet (step 1 & 2).
    • Set Does your Internet connection require a login? to No (step 3).
    • Set Internet IP Address to Get Dynamically from ISP (step 4).
    • Set Domain Name Server (DNS) Address to Get Automatically from ISP (step 5).
    • Set Router MAC Address to Use Default Address (step 6).
  • Click Apply to confirm the changes (step 7).

• To set up VLAN:
  • Navigate to Advanced > Advanced Setup > VLAN/IPTV Setup (step 1 - 3).
  • Enable the Enable VLAN Tag option (step 4).
  • Select tag button then click Edit (step 5 & 6).
  • Configure the following settings:
    • VLAN ID: 10
    • Priority: 0
  • Click Apply to confirm the changes.

• After entering the VLAN and DHCP settings, click Apply to save the configuration.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the back of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. The router will reboot and return to factory settings.
  4. Log in using the default credentials (admin/password) and repeat the configuration process from Step 2.

If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.