Help centre

1. Log into your router web-interface (I assume you know how to do it. If not - let me know)
2. Click Internet (next to Home).
3. On the left-hand side, make sure Internet Settings is highlighted, look for a heading on the right-hand side with ETH_VID in its name and click Edit
4. Make sure that connection is Enabled
5. Tick Internet in the Service type section
6. Connection type should be set as IP routing (IP)
7. Check if MTU is set to 1500. If that is a different value (might be 1492) - change it to 1500
8. This step is the most important one - you need to enable VLAN, otherwise you router won't get an access to the Internet
9. Make sure that VLAN is enabled and VLAN ID is 10 (it is 0 by default most likely - you need to change it to 10)
10. Now you need save changes (Save button).
11. That is all.

CAUTION: 

Some of these routers are locked by the previous ISP. To check if yours is locked, ensure that you can edit interfaces on the Internet Settings page. If there are no Edit, Delete, or Add buttons available, your router is locked and cannot be used with ISPs that require different network configurations.

Unfortunately, in this case, you will need a different router to connect to Simply Broadband.

• On your connected device, open any web browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge).
• In the address bar, type 192.168.1.1 (or 192.168.1.254 if your router from Spark).
• Login using the default credentials:
  • If your router from Spark:
    • Username: admin
    • Password: admin
  • If your router from Vodafone or other ISP:
    • Username: Admin
    • Password: VF-NZhg659 or @(followed by the last 8 digits of the routers Serial Number)
  • If neither them works, you can try:
    • Username: !!Huawei
    • Password: @HuaweiHgw
• If you do not know the login credentials, reset the router by pressing the Reset button on the back for about 10 seconds until the router restarts.