Help centre

• This is an ADSL2+ router, this is an older router. 
• This router has a maximum speed of 100Mbps (Fast Internet). Any plan higher then the Essential plan will not provide speeds higher then 100Mbps. 
• You will need to check that this router allows you to edit VLAN settings otherwise you will not be able to connect to the internet.

• Physical connection:
  • Connect the WAN (Internet) port of the D-Link DSL-2877A/ 2877AL router to the first port on your Optical Network Terminal (ONT) using an ethernet cable.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter 192.168.1.1 (or 192.168.0.1) into the address bar.
• You will be prompted to log in. The default credentials are: (as below/ on your info tag)
  • Username: admin
  • Password: (leave blank)
• If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

Once logged in, follow these steps to set up the internet connection type:

• Navigate to Setup > Internet Setup (step 1 & 2).
  • Set Internet Connection Type to Ethernet WAN (step 3).
  • To setup VLAN Tagging: (step 4).
    • Set Service Num = 0 
    • Tick Enable Virtual Circuit 
    • Select Activated for 802.1q
    • Set the VLAN ID = 10
  • Set IP Version = IPv4
  • Under WAN Settings set to Dynamic IP Address (step 5).
  • Set MTU = 1500 (step 6).

• Click Save or Apply to confirm the changes.

• After entering the VLAN and DHCP settings, click Save or Apply to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

If your internet connection is not working:

1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
2. Double-check the VLAN and Dynamic IP (DHCP) settings in the router’s configuration.
3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:

1. Find the reset button at the back of the router.
2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
4. Log in using the default credentials (admin/leave password blank) and repeat the configuration process from Step 2.

If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.