Help centre

• Physical connection:
  • Connect the WAN port of the D-Link DIR-825 AC1200 router to the first port (LAN1 or GE1) on your Optical Network Terminal (ONT) using an ethernet cable.
  • Sometimes we connect to second port instead of first - check your Welcome email instructions to make sure which port you should use.
  • Ensure the router is powered on and that your computer or smartphone is connected to the router via Wi-Fi or a LAN cable.

• Open a web browser on a connected device and enter http://dlinkrouter.local./ (or 192.168.0.1)into the address bar.
  • Log in using the default credentials:
    • Username: admin
    • Password: admin
  • If you have changed the default credentials and cannot remember them, proceed to Step 8 for resetting the router.

• Once logged in, follow these steps to set up via the quick start wizard:
  • Click on Continue to setup with the Wizard (step 1).

• Set Connection method to Wired Connection (step 1).
• Set Work mode to Router (step 2).
• Click Next (step 3).

• Set Connection type to Dynamic IPv4 (step 1).
• Tick Use VLAN (step 2).
  • Set VLAN ID to 10 (step 3).
• Click Next (step 4).

• Under Wireless Network 2.4 GHz you can alter your Network name & Password. (This is up to you).
• Click Next (step 1).

• Under Wireless Network 5 GHz you can alter your Network name & Password. (This is up to you).
• Click Next (step 1).

• Click Next on the IPTV page (step 1).

• Click Next on the VoIP page (step 1).

• Set a new User's interface password (this is your admin password to sign into the admin panel in the future) (step 1).
• Click Next (step 2).

• Click Apply (

• Once logged in, follow these steps to set up the internet connection type:
  • Click on Advanced Settings (step 1).

• Set your User interface password & confirm (step 1).
• Click Apply (step 2).

• Navigate to Connections Setup > WAN (step 1 & 2):
  • Click Change Configuration (step 3).

• Set Connection type to Dynamic IPv4 (step 1).
• Set Interface to Internet. 10 (step 2).
• Make sure to Enable connection (step 3).
• Enable NAT (step 4).
• Enable Firewall (step 5).
• Make sure MTU i set to 1500 (step 6).
• Set IPv4 to Obtain DNS Server addresses automatically (step 7).
• Click Apply (step 8).

• To set up VLAN follow below steps:
  • Navigate to Advanced > VLAN (step 1 & 2).
  • Click the "+" button (step 3).

• Set a Name (step 1).
• Make sure to Enable this VLAN entry (step 2).
• Make sure the Type is set to Tagged NAT (step 3).
• Set to VLAN ID to 10 (step 4).
• Make sure to Tick the WAN Port (step 5).
• Click Apply (step 6).

• After entering the VLAN and DHCP settings, click Save to confirm the changes.
• The router may restart to apply the new settings. Wait a few minutes for the restart to complete.

• Once the router has restarted, check the status of your internet connection by looking at the WAN/Internet LED indicator on the router. It should be solid green.
• On your connected device, try accessing a website to confirm that your connection is active.

• If your internet connection is not working:
  1. Restart both the ONT and the router by unplugging them for 30 seconds and plugging them back in.
  2. Double-check the VLAN and DHCP settings in the router’s configuration.
  3. Ensure that the ethernet cable is securely connected to the correct ports (first port on the ONT and the WAN port on the router).

• If you cannot access the router due to forgotten login credentials or misconfiguration, reset the router to factory settings:
  1. Find the reset button at the back of the router.
  2. Press and hold the reset button for about 10-15 seconds using a pin or paperclip.
  3. Release the button once the router’s lights start flashing. The router will reboot and return to factory settings.
  4. Log in using the default credentials (admin/admin) and repeat the configuration process from Step 2.

If you are still unable to connect, please reach out to our support team at our Support Portal - https://help.simplybroadband.co.nz for further assistance.